if you are not entirely satisfied with your product and wish to return it, you have the right to do so within 5 work days (from the day you received your merchandise).
we reserve the right to withhold 50% of the sales price on items returned after the 5 days return period.
return fee: 99 usd
please keep in mind that we are not able to accept any return of underwear items or masks.
please also refer to §5 (cancellation policy) of our terms & conditions for more information on your legal rights and duties on the subject.
please note that we will only be able to accept pristine and unused merchandise. we use a special security tag with an individual number. please take care when trying on and do not remove the security tag which is attached to the merchandise with a purple string. if the security tag has been removed or damaged, you cannot return the merchandise.
any merchandise, which has been especially made for you (e.g. special order, special size, re-order of a sold out size), cannot be returned.
if shoes show signs of use (e.g. the sole) or have been returned without the original box, we have the right to refuse the return. please try on the shoes on a carpeted surface to avoid any problems.
we also ask you to take special care when you re-pack the merchandise. please take special care when folding the garment, especially if the garment is made of delicate materials.
please do not damage or soil the merchandise. all merchandise should be returned in the original packaging including any accessories and any packaging components. you might also want to use an additional protective wrapping. if you do not have the original packing anymore, we would like to ask you to pack and wrap the products with care and in a way, that they are securely protected from transport damage. this will protect you from any damage claims because of insufficient packaging.
to return the goods, we ask you to contact us directly in advance: email: firstname.lastname@example.org
tel: +49 89 20 00 752 52 from monday to friday, 10am –6pm cet (except on public holidays)
due to administrative procedures, it is impossible to settle a new transaction with an old one. in this case, you need to return the unwanted article and place a new order on our website.
If you wish to exchange an article for a different size or color, please place a new order in our online boutique.